New pages

1 September 2025

• 20:2320:23, 1 September 2025 Overview (hist | edit) [1,690 bytes] Admin (talk | contribs) (Created page with "'''Desque''' is a modern helpdesk platform designed to streamline communication between your organization and your customers. With an intuitive interface and powerful automation features, Desque allows support teams to efficiently manage tickets, resolve issues, and deliver outstanding customer experiences. Whether you are a small business or a large enterprise, Desque provides the tools you need to simplify and scale your support operations. File:desque_testamonial...")
• 20:2020:20, 1 September 2025 AI Rules (hist | edit) [3,057 bytes] Admin (talk | contribs) (Created page with "The '''Routing Rules''' section in Desque allows administrators to automate how tickets are categorized, prioritized, and responded to. By defining specific rules, you can ensure that common requests are handled efficiently, repetitive tasks are automated, and critical issues are escalated to the right people. Routing rules help maintain consistency across your support operations and improve response times by reducing the amount of manual work required from agents. ...")
• 20:1120:11, 1 September 2025 Account (hist | edit) [3,339 bytes] Admin (talk | contribs) (Created page with "The '''Account Settings''' page in Desque allows administrators and agents to configure their personal and system-level settings for login, authentication, and email connectivity. This section is critical for ensuring that the platform is securely connected to your email provider, properly authenticates users, and aligns with your organization’s policies. Much like Zendesk’s account configuration tools, these settings give you control over how your helpdesk communica...")
• 20:0320:03, 1 September 2025 Call Log (hist | edit) [3,422 bytes] Admin (talk | contribs) (Created page with "The '''Call Log''' in Desque provides a complete history of all inbound and outbound phone activity connected to your helpdesk. This feature is essential for teams that manage voice-based support alongside tickets, allowing you to review past calls, measure call volumes, and identify trends in customer interactions. By maintaining detailed records of every call, your team can cross-reference conversations with tickets, confirm response times, and analyze customer engagem...")
• 20:0020:00, 1 September 2025 Organizations (hist | edit) [3,655 bytes] Admin (talk | contribs) (Created page with "The '''Organizations''' section in Desque provides a way to group contacts under a shared company or entity, making it easier to manage business accounts, track issues across multiple individuals, and maintain a clear record of customer history. Similar to Zendesk, organizations serve as containers for related contacts, allowing you to associate tickets with both the individual requester and their company. This dual-level relationship helps support teams identify pattern...")
• 19:5419:54, 1 September 2025 Contacts (hist | edit) [3,696 bytes] Admin (talk | contribs) (Created page with "= Contacts = The '''Contacts''' section in Desque serves as your central directory of all customers, agents, and stakeholders that interact with your helpdesk. Much like Zendesk’s user management system, Contacts allow you to view, organize, and maintain key details for each individual who submits tickets or participates in your support process. From this page, you can quickly search for a person, review their recent activity, and update their details so that your sup...")
• 10:1110:11, 1 September 2025 Contact Support (hist | edit) [269 bytes] Admin (talk | contribs) (Created page with "= Contact Support = Need help? The Desque support team is here to assist you. == How to Reach Us == * Submit a support ticket through your Desque account * Email: support@desque.ai * Visit: [https://www.desque.ai www.desque.ai] ''This page is under construction. More resources will be added soon.''")
• 10:1010:10, 1 September 2025 FAQs (hist | edit) [5,146 bytes] Admin (talk | contribs) (Created page with "= Frequently Asked Questions = Here you will find answers to the most common questions about Desque. == Examples == * How do I reset my password? * Can I add multiple brands? * Does Desque support custom domains? * How do I contact support? ''This page is under construction. More FAQs will be added soon.''")
• 10:1010:10, 1 September 2025 Integrations (hist | edit) [290 bytes] Admin (talk | contribs) (Created page with "= Integrations = Connect Desque with your favorite apps and tools to create a seamless support experience. == Topics == * Email and Chat Integrations * CRM Integrations * Third-Party App Marketplace ''This page is under construction. Integration details will be added soon.''")
• 10:1010:10, 1 September 2025 Reporting and Analytics (hist | edit) [3,422 bytes] Admin (talk | contribs) (Created page with "= Reporting and Analytics = Track and improve your support operations with Desque’s built-in analytics and reporting features. == Topics == * Dashboard Overview * Ticket Metrics * Customer Satisfaction Scores * Exporting Reports ''This page is under construction. More information coming soon.''")
• 10:1010:10, 1 September 2025 Automation and Workflows (hist | edit) [3,057 bytes] Admin (talk | contribs) (Created page with "= Automation and Workflows = Desque provides powerful automation tools that reduce repetitive work and help your team stay productive. == Topics == * Triggers and Rules * Macros and Templates * Custom Workflows ''This page is under construction. Detailed setup steps will be added soon.''")
• 10:0710:07, 1 September 2025 Managing Tickets (hist | edit) [3,689 bytes] Admin (talk | contribs) (Created page with "= Managing Tickets = Desque’s ticketing system helps you track, prioritize, and resolve customer requests. This section covers how agents and admins can efficiently work with tickets. == Topics == * Creating and Assigning Tickets * Using Ticket Views and Filters * Prioritizing and Tagging * Collaboration with Internal Notes ''This page is under construction. More content will be available soon.''")
• 10:0510:05, 1 September 2025 Getting Started (hist | edit) [1,863 bytes] Admin (talk | contribs) (Created page with "= Getting Started with Desque = Welcome to Desque! This guide will help you set up your helpdesk platform and get your team ready to provide outstanding customer support. == Topics == * Creating Your Account * Setting Up Your Team * Configuring Channels * First Steps with Tickets ''This page is under construction. More detailed instructions will be added soon.''")