User contributions for Admin

1 September 2025

• 22:1522:15, 1 September 2025 diff hist +45 MediaWiki:Common.css No edit summary current
• 22:0522:05, 1 September 2025 diff hist +79 MediaWiki:Common.css No edit summary
• 22:0422:04, 1 September 2025 diff hist +117 N MediaWiki:Common.css Created page with "→CSS placed here will be applied to all skins: →Hide the Tools menu: #p-tb { display: none !important; }"
• 20:3120:31, 1 September 2025 diff hist +9 Contact Support No edit summary current
• 20:3120:31, 1 September 2025 diff hist +3 Contact Support No edit summary
• 20:3020:30, 1 September 2025 diff hist +73 Contact Support No edit summary
• 20:2920:29, 1 September 2025 diff hist +4,836 FAQs No edit summary current
• 20:2720:27, 1 September 2025 diff hist +3,106 Reporting and Analytics No edit summary current
• 20:2620:26, 1 September 2025 diff hist +6 Main Page No edit summary current
• 20:2620:26, 1 September 2025 diff hist −6,272 Main Page No edit summary
• 20:2520:25, 1 September 2025 diff hist +9,186 Main Page No edit summary
• 20:2320:23, 1 September 2025 diff hist +1,690 N Overview Created page with "'''Desque''' is a modern helpdesk platform designed to streamline communication between your organization and your customers. With an intuitive interface and powerful automation features, Desque allows support teams to efficiently manage tickets, resolve issues, and deliver outstanding customer experiences. Whether you are a small business or a large enterprise, Desque provides the tools you need to simplify and scale your support operations. File:desque_testamonial..." current
• 20:2320:23, 1 September 2025 diff hist +23 MediaWiki:Sidebar No edit summary current
• 20:2220:22, 1 September 2025 diff hist −2 Getting Started No edit summary current
• 20:2220:22, 1 September 2025 diff hist −41 Main Page No edit summary
• 20:2120:21, 1 September 2025 diff hist +2,754 Automation and Workflows No edit summary current
• 20:2020:20, 1 September 2025 diff hist +3,057 N AI Rules Created page with "The '''Routing Rules''' section in Desque allows administrators to automate how tickets are categorized, prioritized, and responded to. By defining specific rules, you can ensure that common requests are handled efficiently, repetitive tasks are automated, and critical issues are escalated to the right people. Routing rules help maintain consistency across your support operations and improve response times by reducing the amount of manual work required from agents. ..." current
• 20:1920:19, 1 September 2025 diff hist 0 N File:Rules list.jpg No edit summary current
• 20:1620:16, 1 September 2025 diff hist −74 Organizations No edit summary current
• 20:1420:14, 1 September 2025 diff hist −103 Contacts No edit summary current
• 20:1320:13, 1 September 2025 diff hist −144 Account No edit summary current
• 20:1120:11, 1 September 2025 diff hist +3,483 N Account Created page with "The '''Account Settings''' page in Desque allows administrators and agents to configure their personal and system-level settings for login, authentication, and email connectivity. This section is critical for ensuring that the platform is securely connected to your email provider, properly authenticates users, and aligns with your organization’s policies. Much like Zendesk’s account configuration tools, these settings give you control over how your helpdesk communica..."
• 20:0820:08, 1 September 2025 diff hist +92 MediaWiki:Sidebar No edit summary
• 20:0620:06, 1 September 2025 diff hist 0 N File:Account c.jpg No edit summary current
• 20:0520:05, 1 September 2025 diff hist 0 N File:Account b.jpg No edit summary current
• 20:0520:05, 1 September 2025 diff hist 0 N File:Account a.jpg No edit summary current
• 20:0520:05, 1 September 2025 diff hist +32 Call Log No edit summary current
• 20:0420:04, 1 September 2025 diff hist 0 N File:Call log.jpg No edit summary current
• 20:0320:03, 1 September 2025 diff hist +3,390 N Call Log Created page with "The '''Call Log''' in Desque provides a complete history of all inbound and outbound phone activity connected to your helpdesk. This feature is essential for teams that manage voice-based support alongside tickets, allowing you to review past calls, measure call volumes, and identify trends in customer interactions. By maintaining detailed records of every call, your team can cross-reference conversations with tickets, confirm response times, and analyze customer engagem..."
• 20:0020:00, 1 September 2025 diff hist +3,729 N Organizations Created page with "The '''Organizations''' section in Desque provides a way to group contacts under a shared company or entity, making it easier to manage business accounts, track issues across multiple individuals, and maintain a clear record of customer history. Similar to Zendesk, organizations serve as containers for related contacts, allowing you to associate tickets with both the individual requester and their company. This dual-level relationship helps support teams identify pattern..."
• 19:5719:57, 1 September 2025 diff hist +64 Contacts No edit summary
• 19:5519:55, 1 September 2025 diff hist 0 N File:Contact detail.jpg No edit summary current
• 19:5519:55, 1 September 2025 diff hist 0 N File:Contact list.jpg No edit summary current
• 19:5419:54, 1 September 2025 diff hist +3,735 N Contacts Created page with "= Contacts = The '''Contacts''' section in Desque serves as your central directory of all customers, agents, and stakeholders that interact with your helpdesk. Much like Zendesk’s user management system, Contacts allow you to view, organize, and maintain key details for each individual who submits tickets or participates in your support process. From this page, you can quickly search for a person, review their recent activity, and update their details so that your sup..."
• 19:5119:51, 1 September 2025 diff hist +141 MediaWiki:Sidebar No edit summary
• 19:4719:47, 1 September 2025 diff hist +44 Managing Tickets No edit summary current
• 19:4619:46, 1 September 2025 diff hist 0 N File:Organization list.jpg No edit summary current
• 19:4519:45, 1 September 2025 diff hist −377 Managing Tickets No edit summary
• 19:4419:44, 1 September 2025 diff hist +46 Managing Tickets No edit summary
• 19:4219:42, 1 September 2025 diff hist +3,556 Managing Tickets No edit summary
• 19:2819:28, 1 September 2025 diff hist 0 N File:Sample support ticket.jpg No edit summary current
• 11:0811:08, 1 September 2025 diff hist −118 Contact Support No edit summary
• 11:0511:05, 1 September 2025 diff hist −33 Getting Started No edit summary
• 11:0411:04, 1 September 2025 diff hist −298 Getting Started No edit summary
• 11:0011:00, 1 September 2025 diff hist −282 Getting Started No edit summary
• 10:5910:59, 1 September 2025 diff hist −32 MediaWiki:Sidebar No edit summary
• 10:5610:56, 1 September 2025 diff hist −51 Getting Started No edit summary
• 10:5510:55, 1 September 2025 diff hist −6 Getting Started No edit summary
• 10:5410:54, 1 September 2025 diff hist −34 Getting Started No edit summary
• 10:5310:53, 1 September 2025 diff hist −48 MediaWiki:Sidebar No edit summary