Shared ticket inbox
Assign, merge, tag and track every request by status, priority and owner, so nothing slips through.
Help desk & ticketing software:Every request becomes a ticket. Every ticket gets resolved.
Desque turns email, phone calls, live chat and API requests into one shared ticket queue your team can assign, prioritize and close. Use it for customer support, IT, operations, or any team that answers requests.
No credit card required · Every feature unlocked during the trial
Open tickets
All · 128MineUnassigned
- EmailOrder #20931 arrived damagedNorthwind Goods · RetailOPEN
- VoicemailLocked out of VPN after password resetInternal IT · Finance teamNEW
- ChatCan we switch to annual billing?Lumen Analytics · SaaSPENDING
- APIWater leak reported in unit 4BHarbor Property Group · FacilitiesURGENT
- Web formReschedule Thursday's appointmentBrightside Family Dental · Front deskSOLVED
Suggested reply ready for “Order #20931 arrived damaged”. Review it, edit it, then send.
Every channel lands in the same queue
- EmailGmail or any IMAP/SMTP inbox
- Phone & voicemailCalls and recordings on the ticket
- Live chatReal-time, with full history
- API & webhooksTickets from any app or form
How it works
From scattered inboxes to one accountable queue
Capture
Email, calls, chats and API requests become tickets automatically.
Organize
Rules route, tag and prioritize them as they arrive.
Resolve
Reply with templates and AI drafts, then close.
Features
Everything your help desk needs, without the tool sprawl
Replace the separate phone system, chat widget and shared inbox with one ticketing platform.
Email that threads properly
Two-way threaded email with CC, BCC, signatures and per-mailbox routing. No more copying replies out of Outlook.
Voice and voicemail
Inbound and outbound calls, voicemail and recordings attached to the ticket and the contact. Powered by Telnyx.
Live chat
Real-time messaging with the requester's full ticket history beside every conversation.
Automation rules
Route, tag, assign and auto-respond based on conditions you set. No code required.
AI that helps, not replaces
Drafted replies, thread summaries and triage suggestions that your team reviews before anything is sent.
Use cases
One help desk for every team, in any industry
If people send your team requests, Desque gives each one an owner, a status and a history.
Customer support · SaaS, e-commerce
Email, chat and phone in one queue, with every past conversation in view.
IT help desk · IT, HR, operations
Track outages and access requests from report to resolution.
Agencies & MSPs · Multi-brand
Support several clients from one login, each in its own account.
Field services · Property, facilities, trades
Turn work requests into prioritized tickets so urgent jobs go first.
Professional services · Clinics, legal, accounting
Scheduling, billing and records questions handled in one place.
Education & nonprofits · Schools, associations
Student, member and donor requests on a budget a small team can afford.
Integrations
Works with the email and phone tools you already use
Connect your inbox and phone line in minutes. Use the REST API and webhooks to create and update tickets from your website, app or internal tools.
- Encryption at rest
- Strict tenant isolation
- Audit logs
- GDPR-aligned data handling
- GmailEmail, connected with Google
- IMAP / SMTPAny other mail provider
- TelnyxPhone, voicemail, recordings
- REST API & webhooksTickets, contacts, tags
Pricing
Simple help desk pricing that grows with your team
Every plan starts with a free 30-day trial of every feature, no credit card required. Then pick the plan that fits.
Essentials
$29/mo
For small teams getting a helpdesk off the ground
- Email + live chat
- Unlimited tickets
- Standard SLAs
Most popular
Professional
$79/mo
AI-assisted support for growing teams
- Everything in Essentials
- AI summaries + drafting
- Priority support
Enterprise
$199/mo
Voice, AI, and the full platform
- Everything in Professional
- Voice / VoIP (Telnyx)
- Dedicated success manager
All plans include unlimited tickets, encryption at rest and GDPR-aligned data handling. Prices shown are billed annually.
FAQ
Questions teams ask before switching
What is a ticket-based help desk?
Each request, whether it's an email, call, chat or form submission, becomes a ticket with an owner, a status and a full history. Your team works from one shared queue instead of personal inboxes, so nothing gets lost and anyone can pick up where a teammate left off.
Is Desque only for customer support?
No. Teams use Desque for customer support, internal IT, operations, facilities and client services. If people send your team requests, Desque can track them.
Which channels and platforms does Desque connect to?
Email through Gmail or any IMAP/SMTP inbox, phone and voicemail through Telnyx, and live chat. A REST API and webhooks cover everything else.
Can we switch from Zendesk, Freshdesk or another help desk?
Yes. We'll help you migrate from your current help desk or shared inbox, usually in under a week.
Does Desque use AI to answer tickets?
Desque drafts replies, summarizes long threads and suggests how to triage new tickets. Nothing is sent until someone on your team reviews it.
How does Desque keep our data secure?
Data is encrypted at rest, every account is strictly isolated from every other, and audit logs record who changed what. Data handling is GDPR-aligned.
How does the free trial work?
You get 30 days with every feature unlocked and no credit card required. Choose a plan when the trial ends.
Give every request a home
Book a 20-minute demo and we'll walk you through a setup for your team. Prefer to explore on your own? Start a free trial.